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HPE Tech Care Essential Service Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: R7L02A
Prix : 2 324,24€ HTVA
=
2 812,33€
TTC
Qté :
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Main Specifications
| Product Description | HPE Tech Care Essential Service Post Warranty - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: R7L02A |
Product Features
Rapid response
With a response time of just 4 hours for on-site services and 15 minutes for phone consulting, HPE Pointnext Tech Care Essential Service Post Warranty ensures that support is always swiftly on hand when you need it.
Comprehensive coverage
Offering both parts and labor as part of the extended service agreement, this plan covers all bases, ensuring your hardware is maintained without any additional costs for parts.
Round-the-clock support
Service availability 24 hours a day, 7 days a week means that no matter when an issue arises, support is just a call away. This continuous coverage is ideal for businesses operating on a global scale or outside of traditional working hours.